top of page

Privacy Policy

BillRewards Pty Ltd (“BillRewards”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the BillRewards website, mobile application, and related services (the “Service”).

By accessing or using BillRewards, you agree to the collection and use of information in accordance with this Privacy Policy.

​

  1. What Information We Collect

We collect only the information necessary to provide and improve our services.

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Address

  • Account login details

Financial & Billing Information

  • Bank account details (where required for payment authorisation)

  • Biller details (e.g. BPAY biller codes, references)

  • Transaction history related to bills paid through the app

Usage & Technical Information

  • Device information

  • IP address

  • App usage data

  • Log files and analytics data

We do not store your full banking login credentials.

​

  2. How We Collect Information

We collect information:

  • When you create an account

  • When you add or manage bills

  • When you authorise payments or memberships

  • When you contact support

  • Automatically through app and website usage

Where banking data is accessed, this is done through secure, accredited third-party providers and only with your explicit consent.

 3.  How We Use Your Information

We use your information to:

  • Provide and operate the BillRewards service

  • Process bill payments and memberships

  • Allocate Bill Points and rewards

  • Administer membership benefits and giveaways

  • Improve app performance and user experience

  • Communicate important service updates

  • Comply with legal and regulatory obligations

We do not sell your personal information.

​

  4. Rewards, Memberships & Giveaways

If you are a Plus or Max member, your information may be used to:

  • Allocate complimentary giveaway entries

  • Notify you of wins or rewards

  • Verify eligibility

Giveaway participation is optional and governed by separate terms.

​

  5. Sharing of Information

We may share your information with:

  • Banking and payment service providers (to process payments)

  • Data service providers (for bill detection and account insights)

  • Identity verification and fraud prevention partners

  • Regulatory authorities where required by law

All partners are required to maintain appropriate privacy and security standards.

​

  6. Data Storage & Security

We take reasonable steps to protect your personal information, including:

  • Encryption in transit and at rest

  • Secure cloud infrastructure

  • Restricted access controls

  • Ongoing monitoring and audits

While no system is 100% secure, we actively work to safeguard your data against misuse, interference, loss, or unauthorised access.

​

  7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Service

  • Meet legal, accounting, and regulatory requirements

When no longer required, information is securely deleted or anonymised.

​

 8. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent where applicable

  • Close your account

To exercise these rights, contact us using the details below.

​

  9. Cookies & Analytics

We may use cookies and similar technologies to:

  • Improve functionality

  • Analyse usage

  • Personalise content

You can control cookie preferences through your device or browser settings.

​

  10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

​

  1 1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the Service indicates acceptance of the updated policy.

​

  12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

Email: privacy@billrewards.com
Company: BillRewards Pty Ltd
Location: Australia

bottom of page